Privacy and Other Policies
At Hero Lice Clinics, we respect your privacy. We are the sole owners of the personal information we gather on this site and will never sell, rent or trade it to third parties.
INFORMATION WE GATHER
Like most websites, our server logs record visitor activity on our site, such as IP address, browser type, pages viewed, from where a visitor came, where the visitor went after leaving our site, etc. This information provides us with site statistics, but not personally identifiable information. We also make use of browser “cookies” to enable you to navigate around the website. None of the cookies we use enable third parties to access any of your information.
If you fill out a form on our site, you may be required to provide some of your contact information (such as name, email address and phone number). We may use that information to contact you via email or phone.
If you order or buy a product using our forms or shopping cart, we will secure your personal information from unauthorized access, use or disclosure. When personal information (such as a credit card number or personal data) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.
If you have an account on our site, you will log in securely using your username and password.
Currently we are using Google Analytics to analyze the audience of the website and improve our content. No personal information is collected from Google Analytics. For further information on the privacy policy concerning Google Analytics, please go here,
https://support.google.com/
HOW WE USE INFORMATION
If you provide us with contact information, we may send you periodic emails and texts from time to time regarding appointments, treatment processes and reminders, surveys/reviews, and product promotions. Users that don’t want these communications can opt out, either through links in the emails or by sending a request to info@heroliceclinics.com.
SMS TERMS OF SERVICE
1. Messaging Frequency
By subscribing to SMS alerts from Hero Lice Clinics, you agree to receive up to 5 messages per week regarding our services, promotions, and other relevant information.
Message frequency may vary.
2. Opt-in Process
To subscribe to our SMS alerts, you must provide your explicit consent. This can be done by filling out a website form and checking the SMS consent box, or by texting a keyword like “JOIN” to a specified phone number.
After you opt in, you will receive a confirmation message. An example of this message is: “You’ve successfully subscribed to Hero Lice Clinics SMS alerts”.
3. Opt-out Process
You can easily opt out of receiving messages at any time. To unsubscribe, text “STOP” to the phone number from which you received the message.
You will receive an automatic confirmation message indicating that you have unsubscribed and will no longer receive SMS messages from Hero Lice Clinics.
You can also opt out by replying with “CANCEL”, “QUIT”, “END”, or “UNSUBSCRIBE”.
4. Help
For assistance, reply “HELP” to any message.
You may also find help online by visiting our website or by contacting us at 512-856-4824.
5. Privacy
You can access and review how your personal data is collected, used, and protected by reviewing the How We Use Information section located within this Privacy Policy page.
We will not share phone numbers collected for SMS purposes with any third parties.
6. Other Legal Information
By using this service, you acknowledge and agree that message and data rates may apply.
Hero Lice Clinics is not liable for any service interruptions or delays in messaging.
We reserve the right to update these terms and conditions. We will provide a process for users to be notified of any changes.
The terms and conditions may be updated at any time, and your continued use of the SMS service constitutes your acceptance of such changes.
Hero Lice Clinics is committed to providing excellent products/services and ensuring customer satisfaction. To maintain transparency and fairness in our transactions, we have implemented the following No Chargebacks Policy:
Clear Communication: Before making a purchase, customers are encouraged to thoroughly review product/service descriptions, terms of service, and any applicable policies provided by Hero Lice Clinics. Any questions or concerns should be addressed to a team member for clarification.
Resolution Process: In the event of a dispute or concern regarding a purchase, customers are required to contact our customer support team within 48 hours from the date of purchase or treatment. We are dedicated to resolving any issues promptly and fairly through direct communication with the customer.
Refund Policy: Refunds are issued in accordance with our established refund policy, which is available for review on our website or upon request. Refunds may be provided in the form of store credit or a reversal of the original transaction, depending on the circumstances of the refund request.
No Chargebacks: Chargebacks through credit card issuers or payment processors should only be used as a last resort after exhausting all avenues for resolution with Hero Lice Clinics. Chargebacks can result in additional fees, penalties, and complications for both parties involved. Therefore, we strongly discourage the initiation of chargebacks without first attempting to resolve the issue directly with us.
Consequences of Chargebacks: Initiating a chargeback without prior communication and attempts to resolve the issue with Hero Lice Clinics may result in the suspension or termination of customer accounts, forfeiture of access to products/services, and legal action to recover any incurred losses, including but not limited to chargeback fees, administrative costs, and legal expenses.
Exceptions: Certain circumstances may warrant exceptions to this policy, such as cases of fraud, unauthorized transactions, or disputes resolved in favor of the customer through an alternative dispute resolution process. Such exceptions will be evaluated on a case-by-case basis.
By engaging in a transaction with Hero Lice Clinics, customers acknowledge and agree to abide by this No Chargebacks Policy. We encourage open communication and cooperation to ensure a positive experience for all parties involved.
For inquiries, concerns, or assistance, please contact our customer support team at support@heroliceclinics.com
CHANGES TO OUR POLICIES
Hero Lice Clinics reserves the right to amend or replace this and other policies at any time and from time to time without prior notice. Any updated or new policy will be posted at this site.
Terms & Conditions
The information and any reference materials posted here by Hero Lice Clinics is intended solely for the information of the reader. Such information should NOT be considered or construed as medical advice or used for treatment purposes and is NOT intended to replace consultation with a qualified medical professional. This site is not designed to and does not provide medical advice, professional diagnosis, opinion, treatment or services to you or to any other individual.
Through this site and linkages to other sites, Hero Lice Clinics provides general information for educational purposes only. The information provided in this site, or through linkages to other sites, is not a substitute for medical or professional care, and you should not use the information in place of a visit, call consultation or the advice of your physician or other healthcare provider.
Hero Lice Clinics is not liable or responsible for any advice, course of treatment, diagnosis or any other information, services or product you obtain through this site. This site is intended as an educational service and is not a substitute for seeking the care of a qualified healthcare professional.
IF YOU BELIEVE YOU HAVE A MEDICAL EMERGENCY, YOU SHOULD IMMEDIATELY CALL 911 OR YOUR PHYSICIAN.
If you believe you have any other health problem, or if you have any questions regarding your health or a medical condition, you should promptly consult your physician or other healthcare provider. Never disregard medical or professional advice, or delay seeking it, because of something you read on this site or a linked website. Never rely on information on this website in place of seeking professional medical advice. You should also ask your physician or other healthcare provider to assist you in interpreting any information in this site or in the linked websites, or in applying the information to your individual case. Medical information changes constantly, therefore the information provided on the site should not be considered current, complete or exhaustive, nor should you rely on such information to recommend a course of treatment for you or any other individual. Reliance on any information provided on this site is solely at your own risk.
Please note that communication via the Internet and electronic mail may not be secure, and Hero Lice Clinics cannot guarantee the security or confidentiality of any information which is transmitted. Because electronic mail may be delayed by hours or days, please do not rely on this mode of communication to convey urgent information.
Disclaimer of warranty
While we try to keep the information on the web site as accurate as possible, we disclaim any warranty concerning its accuracy, timeliness and completeness, and any other warranty, express or implied, including warranties of merchantability or fitness for a particular purpose.
Limitation of liability
The user assumes all responsibility and risk for the use of this web site and the Internet in general. Under no circumstances shall Hero Lice Clinics, or its employees, agents, or representatives, or its affiliates, including without limitation anyone else involved in creating or maintaining this web site be liable for any direct, indirect, incidental, special or consequential damages, lost profits, or other damages whatsoever including, without limitation, damages that result from: the use or inability to use or access the web site and/or any other web sites which are linked to this site; reliance by a member or visitor on any information obtained via the web site; or mistakes, omissions, interruptions, deletion of files, viruses, errors, defects, or any failure of performance, communications failure, theft, destruction or unauthorized access. In states which do not allow the above limitations of liability, liability shall be limited to the greatest extent permitted by law.
By choosing to use the Hero Lice Clinics web site, you acknowledge and agree to these terms and conditions. In its sole discretion, Hero Lice Clinics may from time-to-time revise these terms and conditions by updating this posting.
Lice Removal Specialist Credentials
We require all of our techs attend and graduate from Lice Removal School (https://liceremovalschool.com). They are guided through courses, training videos, and exams to ensure certification validity.
Authorship
All information, articles, medical advice and content of the site is created and edited by Hero Lice Clinics. Any time medical information or advice is offered by non-medical professionals or organizations, this will be clearly noted on the page/post.
Funding
Funding for this website is provided solely by Hero Lice Clinics. No outside funding has been accepted by Hero Lice clinics to fund this site.
Advertising
This site does not currently accept or host any advertising. Advertising is not a source of income for this site. This site is NOT part of a banner exchange.
